See more : Bitcoin Generation Inc. (BTGN) Income Statement Analysis – Financial Results
Complete financial analysis of Support.com, Inc. (SPRT) income statement, including revenue, profit margins, EPS and key performance metrics. Get detailed insights into the financial performance of Support.com, Inc., a leading company in the Software – Application industry within the Technology sector.
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Support.com, Inc. (SPRT)
About Support.com, Inc.
Support.com, Inc. provides customer support services, end user software, and cloud-based software primarily in the United States. The company offers turnkey and outsourced support services for service providers, retailers, original equipment manufacturers (OEMs), warranty providers, Internet of Things solution providers, and other technology companies. Its customer support services programs include pre-purchased concierge advice, device set-up and troubleshooting, inter-operability problem resolution, and virus and malware removal, wireless network set-up, and home security and automation system onboarding and support designed for consumer, and small and medium business markets. The company also provides Support.com Cloud, a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third party support personnel, as well as enables companies to resolve complex technology issues for their customers, provide ease of use for customer self-service, and enhance the customer experience. In addition, it offers end-user software products, including SUPERAntiSpyware for malware protection and removal. The company provides its technology support services through partners. Support.com, Inc. was founded in 1997 and is headquartered in Wilmington, Delaware.
| Metric | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 43.86M | 63.33M | 69.55M | 60.12M | 61.66M | 77.33M | 82.99M | 88.16M | 71.95M | 53.84M | 44.18M | 17.50M | 48.87M | 47.80M | 45.03M | 61.93M | 60.62M | 53.27M | 41.16M | 30.43M | 18.67M | 3.21M |
| Cost of Revenue | 28.92M | 46.87M | 57.60M | 47.39M | 50.73M | 61.98M | 61.45M | 44.38M | 38.76M | 31.66M | 28.10M | 16.68M | 25.53M | 23.06M | 15.32M | 14.67M | 10.31M | 7.22M | 6.17M | 6.86M | 5.82M | 675.00K |
| Gross Profit | 14.94M | 16.47M | 11.95M | 12.73M | 10.93M | 15.36M | 21.55M | 43.78M | 33.19M | 22.18M | 16.08M | 816.00K | 23.34M | 24.74M | 29.71M | 47.26M | 50.31M | 46.06M | 34.99M | 23.58M | 12.85M | 2.54M |
| Gross Profit Ratio | 34.07% | 26.00% | 17.17% | 21.18% | 17.72% | 19.86% | 25.96% | 49.66% | 46.13% | 41.19% | 36.40% | 4.66% | 47.75% | 51.75% | 65.97% | 76.31% | 83.00% | 86.46% | 85.00% | 77.47% | 68.83% | 78.98% |
| Research & Development | 0.00 | 0.00 | 2.78M | 3.03M | 5.58M | 6.96M | 5.08M | 5.74M | 6.77M | 6.06M | 5.21M | 5.80M | 8.90M | 9.44M | 9.25M | 11.19M | 9.75M | 9.20M | 8.83M | 12.64M | 10.91M | 2.35M |
| General & Administrative | 12.53M | 11.76M | 7.41M | 8.70M | 12.96M | 13.01M | 11.32M | 11.38M | 12.23M | 12.01M | 10.96M | 14.12M | 35.31M | 39.71M | 33.50M | 33.65M | 30.42M | 27.44M | 28.10M | 33.61M | 27.08M | 0.00 |
| Selling & Marketing | 2.36M | 1.76M | 1.82M | 2.43M | 6.67M | 8.55M | 7.21M | 14.60M | 18.29M | 21.79M | 18.09M | 7.68M | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| SG&A | 14.89M | 13.52M | 9.23M | 11.12M | 19.63M | 21.56M | 18.53M | 25.98M | 30.52M | 33.80M | 29.05M | 21.79M | 35.31M | 39.71M | 33.50M | 33.65M | 30.42M | 27.44M | 28.10M | 33.61M | 27.08M | 0.00 |
| Other Expenses | 0.00 | 0.00 | 0.00 | 16.00K | 1.03M | 1.07M | 1.09M | 1.32M | 1.52M | 866.00K | 364.00K | 177.00K | 202.00K | 2.82M | 1.09M | 1.09M | 363.00K | 0.00 | 2.16M | 7.08M | 13.44M | 13.87M |
| Operating Expenses | 14.89M | 13.52M | 12.01M | 14.17M | 26.23M | 29.58M | 24.70M | 33.03M | 38.81M | 40.72M | 34.63M | 27.77M | 44.41M | 51.96M | 43.84M | 45.92M | 40.53M | 36.64M | 39.09M | 53.33M | 51.43M | 16.22M |
| Cost & Expenses | 43.81M | 60.38M | 69.62M | 61.56M | 76.97M | 91.56M | 86.14M | 77.41M | 77.58M | 72.38M | 62.73M | 44.45M | 69.94M | 75.03M | 59.16M | 60.59M | 50.83M | 43.86M | 45.27M | 60.19M | 57.25M | 16.90M |
| Interest Income | 496.00K | 1.05M | 965.00K | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 540.00K | 428.00K | 2.51M | 6.53M | 6.38M | 3.62M | 2.39M | 564.00K | 640.00K | 1.80M | 2.05M | 0.00 |
| Interest Expense | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 91.00K | 62.00K | 0.00 | 226.00K | 330.00K | 0.00 |
| Depreciation & Amortization | 314.00K | 294.00K | 638.00K | 644.00K | 1.75M | 1.39M | 1.37M | 1.73M | 2.11M | 1.39M | 770.00K | 962.00K | 944.00K | 3.03M | 2.08M | 2.19M | 1.13M | 1.24M | 4.20M | 9.50M | 13.44M | 4.10M |
| EBITDA | 862.00K | 4.29M | -8.46M | -278.00K | -13.90M | -26.61M | -1.38M | 12.89M | -3.11M | -16.85M | -17.21M | -18.56M | -17.62M | -17.67M | -5.67M | 7.15M | 11.68M | 11.22M | 738.00K | -18.46M | -23.10M | -9.41M |
| EBITDA Ratio | 1.97% | 6.78% | -12.17% | -0.46% | -22.54% | -34.41% | -1.66% | 14.62% | -4.32% | -31.30% | -38.95% | -106.06% | -36.06% | -36.97% | -12.59% | 11.54% | 19.28% | 21.05% | 1.79% | -60.65% | -123.73% | -293.09% |
| Operating Income | 52.00K | 2.95M | -66.00K | -1.44M | -15.31M | -14.22M | -3.15M | 10.75M | -5.62M | -18.54M | -18.55M | -26.95M | -21.07M | -27.22M | -14.13M | 1.34M | 9.78M | 9.41M | -4.11M | -29.76M | -38.59M | -13.68M |
| Operating Income Ratio | 0.12% | 4.66% | -0.09% | -2.39% | -24.82% | -18.39% | -3.80% | 12.20% | -7.82% | -34.44% | -41.99% | -154.04% | -43.12% | -56.95% | -31.38% | 2.16% | 16.14% | 17.67% | -9.97% | -97.79% | -206.72% | -426.16% |
| Total Other Income/Expenses | 496.00K | 1.05M | -9.04M | 515.00K | -628.00K | -13.81M | 294.00K | 369.00K | 297.00K | 455.00K | 540.00K | 428.00K | 2.51M | 6.53M | 6.38M | 3.62M | 680.00K | 502.00K | 640.00K | 0.00 | 0.00 | 0.00 |
| Income Before Tax | 548.00K | 4.00M | -9.10M | -922.00K | -15.93M | -28.03M | -2.86M | 11.12M | -5.33M | -18.09M | -18.01M | -26.52M | -18.57M | -20.70M | -7.75M | 4.96M | 10.46M | 9.92M | -3.47M | 0.00 | 0.00 | 0.00 |
| Income Before Tax Ratio | 1.25% | 6.32% | -13.09% | -1.53% | -25.84% | -36.25% | -3.44% | 12.61% | -7.40% | -33.60% | -40.77% | -151.60% | -37.99% | -43.30% | -17.21% | 8.00% | 17.26% | 18.61% | -8.42% | 0.00% | 0.00% | 0.00% |
| Income Tax Expense | 102.00K | 154.00K | -1.00K | 604.00K | 307.00K | -965.00K | 740.00K | 772.00K | 208.00K | 401.00K | 88.00K | -4.94M | 539.00K | 671.00K | 487.00K | 402.00K | 310.00K | 496.00K | 177.00K | 226.00K | 330.00K | 0.00 |
| Net Income | 446.00K | 3.85M | -9.10M | -1.53M | -15.96M | -27.04M | -3.48M | 10.38M | -5.42M | -18.64M | -18.07M | -14.58M | -19.11M | -21.37M | -8.24M | 4.56M | 10.15M | 9.42M | -3.64M | -28.18M | -36.87M | -13.51M |
| Net Income Ratio | 1.02% | 6.07% | -13.08% | -2.54% | -25.88% | -34.97% | -4.20% | 11.78% | -7.54% | -34.62% | -40.90% | -83.32% | -39.10% | -44.70% | -18.29% | 7.35% | 16.75% | 17.68% | -8.85% | -92.61% | -197.51% | -420.87% |
| EPS | 0.02 | 0.20 | -0.48 | -0.08 | -0.87 | -1.49 | -0.19 | 0.60 | -0.33 | -1.16 | -1.16 | -0.94 | -1.24 | -1.41 | -0.56 | 0.32 | 0.72 | 0.81 | -0.34 | -2.72 | -6.11 | -0.56 |
| EPS Diluted | 0.02 | 0.20 | -0.48 | -0.08 | -0.87 | -1.49 | -0.19 | 0.58 | -0.33 | -1.16 | -1.16 | -0.94 | -1.24 | -1.41 | -0.56 | 0.31 | 0.67 | 0.74 | -0.34 | -2.72 | -6.11 | -0.56 |
| Weighted Avg Shares Out | 19.19M | 19.03M | 18.83M | 18.64M | 18.43M | 18.18M | 17.94M | 17.18M | 16.27M | 16.10M | 15.61M | 15.46M | 15.37M | 15.20M | 14.70M | 14.34M | 14.12M | 11.56M | 10.83M | 10.36M | 6.03M | 24.11M |
| Weighted Avg Shares Out (Dil) | 19.19M | 19.03M | 18.83M | 18.64M | 18.43M | 18.18M | 17.94M | 17.94M | 16.27M | 16.10M | 15.61M | 15.46M | 15.37M | 15.20M | 14.70M | 14.84M | 15.20M | 12.68M | 10.83M | 10.36M | 6.03M | 24.11M |
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Source: https://incomestatements.info
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