See more : Helport AI Limited Ordinary Shares (HPAI) Income Statement Analysis – Financial Results
Complete financial analysis of ServiceNow, Inc. (NOW) income statement, including revenue, profit margins, EPS and key performance metrics. Get detailed insights into the financial performance of ServiceNow, Inc., a leading company in the Software – Application industry within the Technology sector.
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ServiceNow, Inc. (NOW)
About ServiceNow, Inc.
ServiceNow, Inc. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. It operates the Now platform for workflow automation, artificial intelligence, machine learning, robotic process automation, performance analytics, electronic service catalogs and portals, configuration management systems, data benchmarking, encryption, and collaboration and development tools. The company also provides information technology (IT) service management applications; IT service management product suite for enterprise's employees, customers, and partners; IT business management product suite; IT operations management product that connects a customer's physical and cloud-based IT infrastructure; IT Asset Management to automate IT asset lifecycles; and security operations that connects with internal and third party. In addition, it offers governance, risk, and compliance product to manage risk and resilience; human resources, legal, and workplace service delivery products; safe workplace applications; customer service management product; and field service management applications. Further, it provides App Engine product; IntegrationHub enables application to extend workflows; and professional, industry solutions, and customer support services. It serves government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products through direct sales team and resale partners. It has a strategic partnership with Celonis to help customers identify and prioritize processes that are suitable for automation. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. The company was founded in 2004 and is headquartered in Santa Clara, California.
| Metric | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 8.97B | 7.25B | 5.90B | 4.52B | 3.46B | 2.61B | 1.93B | 1.39B | 1.01B | 682.56M | 424.65M | 243.71M | 92.64M | 43.33M | 19.30M | 8.80M | 1.90M |
| Cost of Revenue | 1.92B | 1.57B | 1.35B | 987.11M | 796.65M | 622.66M | 499.77M | 398.68M | 329.41M | 248.78M | 155.26M | 104.01M | 31.58M | 16.19M | 7.90M | 4.60M | 700.00K |
| Gross Profit | 7.05B | 5.67B | 4.54B | 3.53B | 2.66B | 1.99B | 1.43B | 991.83M | 676.07M | 433.79M | 269.39M | 139.70M | 61.07M | 27.14M | 11.40M | 4.20M | 1.20M |
| Gross Profit Ratio | 78.59% | 78.29% | 77.05% | 78.16% | 76.98% | 76.13% | 74.15% | 71.33% | 67.24% | 63.55% | 63.44% | 57.32% | 65.92% | 62.63% | 59.07% | 47.73% | 63.16% |
| Research & Development | 2.12B | 1.77B | 1.40B | 1.02B | 748.37M | 529.50M | 377.52M | 285.24M | 217.39M | 148.26M | 78.68M | 39.33M | 7.00M | 7.19M | 2.40M | 2.10M | 2.70M |
| General & Administrative | 863.00M | 735.00M | 597.00M | 454.17M | 339.02M | 296.03M | 210.53M | 158.94M | 126.60M | 96.25M | 61.79M | 34.12M | 9.38M | 28.81M | 14.90M | 8.00M | 2.70M |
| Selling & Marketing | 3.30B | 2.81B | 2.29B | 1.86B | 1.53B | 1.20B | 946.62M | 700.46M | 498.44M | 341.12M | 195.19M | 103.84M | 34.12M | 19.33M | 0.00 | 0.00 | 0.00 |
| SG&A | 4.16B | 3.55B | 2.89B | 2.31B | 1.87B | 1.50B | 1.16B | 859.40M | 625.04M | 437.36M | 256.98M | 137.95M | 43.50M | 48.14M | 14.90M | 8.00M | 2.70M |
| Other Expenses | 0.00 | 71.00M | 20.00M | -16.93M | 3.53M | -341.00K | 244.00K | 251.00K | -350.00K | -100.00K | 0.00 | 0.00 | 0.00 | 0.00 | -100.00K | -100.00K | -100.00K |
| Operating Expenses | 6.29B | 5.32B | 4.29B | 3.33B | 2.62B | 2.03B | 1.53B | 1.14B | 842.43M | 585.62M | 335.66M | 177.29M | 50.51M | 55.34M | 17.20M | 10.00M | 5.30M |
| Cost & Expenses | 8.21B | 6.89B | 5.64B | 4.32B | 3.42B | 2.65B | 2.03B | 1.54B | 1.17B | 834.40M | 490.92M | 281.30M | 82.08M | 71.53M | 25.10M | 14.60M | 6.00M |
| Interest Income | 302.00M | 82.00M | 20.00M | 39.48M | 58.35M | 56.14M | 5.80M | 6.04M | 4.75M | 1.41M | 865.00K | 1.60M | 0.00 | 606.00K | 0.00 | 0.00 | 0.00 |
| Interest Expense | 24.00M | 27.00M | 28.00M | 32.75M | 33.28M | 52.73M | 53.39M | 33.28M | 26.65M | 23.71M | 4.93M | 1.60M | 0.00 | 1.23M | 1.23M | 0.00 | 200.00K |
| Depreciation & Amortization | 562.00M | 342.00M | 388.00M | 271.00M | 202.50M | 148.20M | 112.90M | 83.08M | 60.36M | 42.06M | 24.15M | 13.51M | 1.47M | 369.00K | 200.00K | 0.00 | 300.00K |
| EBITDA | 1.59B | 768.00M | 257.00M | 452.93M | 302.97M | 161.91M | 49.48M | -333.69M | -101.56M | -104.42M | -47.67M | -22.47M | 11.43M | -27.83M | -29.06M | -5.90M | -3.80M |
| EBITDA Ratio | 17.77% | 11.86% | 12.70% | 11.47% | 10.19% | 6.26% | 0.94% | -4.58% | -10.54% | -16.08% | -9.92% | -9.88% | 12.33% | -64.23% | -29.53% | -67.05% | -200.00% |
| Operating Income | 762.00M | 355.00M | 257.00M | 198.86M | 100.47M | -42.43M | -101.41M | -422.81M | -166.37M | -151.84M | -66.27M | -37.58M | 10.56M | -28.20M | -5.90M | -5.90M | -4.10M |
| Operating Income Ratio | 8.49% | 4.90% | 4.36% | 4.40% | 2.90% | -1.63% | -5.25% | -30.41% | -16.55% | -22.24% | -15.61% | -15.42% | 11.40% | -65.08% | -30.57% | -67.05% | -215.79% |
| Total Other Income/Expenses | 246.00M | 44.00M | -8.00M | -49.68M | -33.28M | 3.40M | -49.01M | -28.25M | -26.65M | -23.71M | -4.93M | 1.60M | 606.00K | -1.23M | -1.23M | 0.00 | -1.76M |
| Income Before Tax | 1.01B | 399.00M | 249.00M | 149.19M | 67.19M | -39.02M | -149.00M | -450.05M | -193.01M | -175.54M | -71.20M | -35.98M | 11.17M | -29.43M | -5.90M | -5.90M | -4.00M |
| Income Before Tax Ratio | 11.24% | 5.51% | 4.22% | 3.30% | 1.94% | -1.50% | -7.71% | -32.37% | -19.20% | -25.72% | -16.77% | -14.76% | 12.05% | -67.91% | -30.57% | -67.05% | -210.53% |
| Income Tax Expense | -723.00M | 74.00M | 19.00M | 30.68M | -559.51M | -12.32M | 126.00K | 1.75M | 5.41M | 3.85M | 2.51M | 1.37M | 1.34M | 280.00K | 0.00 | 0.00 | -300.00K |
| Net Income | 1.73B | 325.00M | 230.00M | 119.00M | 626.70M | -26.70M | -149.13M | -451.80M | -198.43M | -179.39M | -73.71M | -37.35M | 9.83M | -29.71M | -5.90M | -5.90M | -3.70M |
| Net Income Ratio | 19.30% | 4.49% | 3.90% | 2.63% | 18.11% | -1.02% | -7.71% | -32.49% | -19.73% | -26.28% | -17.36% | -15.32% | 10.61% | -68.56% | -30.57% | -67.05% | -194.74% |
| EPS | 8.48 | 1.61 | 1.16 | 0.61 | 3.36 | -0.15 | -0.87 | -2.75 | -1.27 | -1.23 | -0.54 | -0.51 | 0.39 | -1.18 | -0.05 | -0.05 | -0.03 |
| EPS Diluted | 8.42 | 1.60 | 1.13 | 0.59 | 3.18 | -0.15 | -0.87 | -2.75 | -1.27 | -1.23 | -0.54 | -0.51 | 0.39 | -1.18 | -0.05 | -0.05 | -0.03 |
| Weighted Avg Shares Out | 204.14M | 201.43M | 198.09M | 193.10M | 186.47M | 177.85M | 171.18M | 164.53M | 155.71M | 145.36M | 135.42M | 73.84M | 25.12M | 25.12M | 120.30M | 120.30M | 120.30M |
| Weighted Avg Shares Out (Dil) | 205.59M | 203.54M | 203.17M | 202.48M | 197.22M | 177.85M | 171.18M | 164.53M | 155.71M | 145.36M | 135.42M | 73.91M | 25.12M | 25.12M | 120.30M | 120.30M | 120.30M |
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