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Complete financial analysis of Zendesk, Inc. (ZEN) income statement, including revenue, profit margins, EPS and key performance metrics. Get detailed insights into the financial performance of Zendesk, Inc., a leading company in the Software – Application industry within the Technology sector.
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Zendesk, Inc. (ZEN)
About Zendesk, Inc.
Zendesk, Inc., a software development company, provides software as a service solutions for organizations in the United States, Europe, the Middle East, Africa, the Asia Pacific, and internationally. Its flagship product is Zendesk Support, a system for tracking, prioritizing, and solving customer support tickets across various channels. The company also offers Zendesk Chat, a live chat and messaging software to connect with customers on websites and mobile devices applications; Zendesk Talk, a cloud-based call center software; Zendesk Guide, a knowledge base that powers customer self-service and support agent productivity; Zendesk Gather, a community forum software that allows customer end-users to connect and collaborate; Zendesk Explore, which provides analytics for organizations to measure and enhance the customer experience; and Zendesk Sell, a sales customer relationship management (CRM) product solution to enhance productivity, processes, and pipeline visibility. In addition, it provides Zendesk Sunshine, a CRM platform; Sunshine Conversations, a messaging platform solution; Zendesk Developer Tools, a combination of application programming interfaces, web widget, and mobile software development kits; Zendesk APIs that allow users to build custom integrations and interact with Zendesk data; and Zendesk Apps that enable organizations to customize Zendesk product and platform solution interfaces and optimize workflow through plug-ins, as well as Zendesk Suite, an omnichannel offering, which combines its solutions. The company was founded in 2007 and is headquartered in San Francisco, California.
| Metric | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 1.34B | 1.03B | 816.42M | 598.75M | 430.49M | 312.00M | 208.77M | 127.05M | 72.05M | 38.23M |
| Cost of Revenue | 274.88M | 251.26M | 234.28M | 181.26M | 127.42M | 93.90M | 67.18M | 46.05M | 24.53M | 13.25M |
| Gross Profit | 1.06B | 778.31M | 582.13M | 417.49M | 303.07M | 218.10M | 141.58M | 81.00M | 47.51M | 24.98M |
| Gross Profit Ratio | 79.46% | 75.60% | 71.30% | 69.73% | 70.40% | 69.90% | 67.82% | 63.76% | 65.95% | 65.33% |
| Research & Development | 352.05M | 255.40M | 207.55M | 160.26M | 115.29M | 91.07M | 62.62M | 36.40M | 15.29M | 14.82M |
| General & Administrative | 198.55M | 166.47M | 141.08M | 103.49M | 81.68M | 64.37M | 47.90M | 32.87M | 16.44M | 11.56M |
| Selling & Marketing | 679.80M | 512.34M | 396.51M | 291.67M | 220.74M | 166.99M | 114.05M | 77.88M | 37.62M | 22.75M |
| SG&A | 878.36M | 678.81M | 537.59M | 395.16M | 302.42M | 231.36M | 161.95M | 110.74M | 54.06M | 34.31M |
| Other Expenses | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Operating Expenses | 1.23B | 934.21M | 745.14M | 555.42M | 417.71M | 322.43M | 224.57M | 147.15M | 69.35M | 49.12M |
| Cost & Expenses | 1.51B | 1.19B | 979.42M | 736.67M | 545.14M | 416.33M | 291.75M | 193.19M | 93.88M | 62.38M |
| Interest Income | 8.64M | 12.75M | 20.56M | 15.09M | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Interest Expense | 58.72M | 43.32M | 26.71M | 19.88M | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Depreciation & Amortization | 37.61M | 42.25M | 38.60M | 36.52M | 31.93M | 27.51M | 19.74M | 11.46M | 5.22M | 2.51M |
| EBITDA | -120.44M | -155.90M | -163.00M | -86.79M | -80.23M | -75.30M | -63.97M | -56.22M | -17.13M | -21.74M |
| EBITDA Ratio | -9.00% | -12.32% | -12.62% | -14.50% | -18.64% | -24.13% | -30.64% | -44.25% | -23.77% | -56.86% |
| Operating Income | -158.05M | -155.90M | -163.00M | -137.93M | -114.64M | -104.33M | -82.99M | -66.15M | -21.83M | -24.15M |
| Operating Income Ratio | -11.81% | -15.14% | -19.97% | -23.04% | -26.63% | -33.44% | -39.75% | -52.06% | -30.30% | -63.17% |
| Total Other Income/Expenses | -58.72M | -56.52M | -5.30M | -5.26M | 2.49M | 1.52M | -729.00K | -1.53M | -517.00K | -96.00K |
| Income Before Tax | -216.77M | -212.42M | -168.30M | -143.19M | -112.16M | -102.81M | -83.71M | -67.68M | -22.35M | -24.24M |
| Income Before Tax Ratio | -16.19% | -20.63% | -20.61% | -23.92% | -26.05% | -32.95% | -40.10% | -53.27% | -31.02% | -63.42% |
| Income Tax Expense | 6.88M | 5.76M | 1.35M | -12.11M | -1.52M | 993.00K | 338.00K | -263.00K | 221.00K | 121.00K |
| Net Income | -223.64M | -218.18M | -169.65M | -131.08M | -110.64M | -103.80M | -84.05M | -67.42M | -22.57M | -24.37M |
| Net Income Ratio | -16.71% | -21.19% | -20.78% | -21.89% | -25.70% | -33.27% | -40.26% | -53.06% | -31.33% | -63.74% |
| EPS | -1.94 | -1.89 | -1.53 | -1.24 | -1.11 | -1.11 | -0.99 | -1.26 | -0.40 | -0.43 |
| EPS Diluted | -1.94 | -1.89 | -1.53 | -1.24 | -1.11 | -1.11 | -0.99 | -1.26 | -0.40 | -0.43 |
| Weighted Avg Shares Out | 115.24M | 115.24M | 110.61M | 105.57M | 99.92M | 93.16M | 84.93M | 53.57M | 56.03M | 57.20M |
| Weighted Avg Shares Out (Dil) | 115.24M | 115.24M | 110.61M | 105.57M | 99.92M | 93.16M | 84.93M | 53.57M | 56.03M | 57.20M |
authID Integrates with Zendesk to Offer Enhanced Account Security and User Experiences, Designed to Humanize Contact Center Interactions
Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
Zendesk Launches Flexible Pricing for Customized AI Journeys
Zendesk Builds on Complete Service Solution to Strengthen Human and AI Partnership
Crescendo Names High Technology Veteran Zack Urlocker as COO (former Duo Security, MySQL, Zendesk) as Company Targets the Enterprise
Publication of 2024 FY Annual Audited Report
Sigma Names New Chief Financial Officer and New General Counsel to Drive Next Phase of Growth
Zendesk unveils the industry's most complete service solution for the AI era
Zendesk signs definitive agreement to acquire Klaus
Zendesk Appoints Kelly Grier to Board of Directors
Source: https://incomestatements.info
Category: Stock Reports
How did Zendesk’s Q2 2022 revenue compare to the previous year?
Sacra estimates Zendesk hit $1.63B in annual recurring revenue in Q2 2022, growing 28% year-over-year. The company has maintained impressive growth at scale, accelerating from 24% growth at $1B ARR to nearly 30% at $1.6B ARR.
What was Zendesk’s operating income in Q4 2020?
Fourth quarter revenue increased 23% year over year to $283.5 million. GAAP operating income of $18.5 million.
What were Zendesk’s revenue and net income in 2022?
According to Zendesk’s latest financial reports the company’s current revenue (TTM ) is $1.58 Billion USD. In 2021 the company made a revenue of $1.33 Billion USD an increase over the revenue in the year 2020 that were of $1.02 Billion USD.