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Complete financial analysis of Zendesk, Inc. (ZEN) income statement, including revenue, profit margins, EPS and key performance metrics. Get detailed insights into the financial performance of Zendesk, Inc., a leading company in the Software – Application industry within the Technology sector.
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Zendesk, Inc. (ZEN)
About Zendesk, Inc.
Zendesk, Inc., a software development company, provides software as a service solutions for organizations in the United States, Europe, the Middle East, Africa, the Asia Pacific, and internationally. Its flagship product is Zendesk Support, a system for tracking, prioritizing, and solving customer support tickets across various channels. The company also offers Zendesk Chat, a live chat and messaging software to connect with customers on websites and mobile devices applications; Zendesk Talk, a cloud-based call center software; Zendesk Guide, a knowledge base that powers customer self-service and support agent productivity; Zendesk Gather, a community forum software that allows customer end-users to connect and collaborate; Zendesk Explore, which provides analytics for organizations to measure and enhance the customer experience; and Zendesk Sell, a sales customer relationship management (CRM) product solution to enhance productivity, processes, and pipeline visibility. In addition, it provides Zendesk Sunshine, a CRM platform; Sunshine Conversations, a messaging platform solution; Zendesk Developer Tools, a combination of application programming interfaces, web widget, and mobile software development kits; Zendesk APIs that allow users to build custom integrations and interact with Zendesk data; and Zendesk Apps that enable organizations to customize Zendesk product and platform solution interfaces and optimize workflow through plug-ins, as well as Zendesk Suite, an omnichannel offering, which combines its solutions. The company was founded in 2007 and is headquartered in San Francisco, California.
| Metric | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 1.34B | 1.03B | 816.42M | 598.75M | 430.49M | 312.00M | 208.77M | 127.05M | 72.05M | 38.23M |
| Cost of Revenue | 274.88M | 251.26M | 234.28M | 181.26M | 127.42M | 93.90M | 67.18M | 46.05M | 24.53M | 13.25M |
| Gross Profit | 1.06B | 778.31M | 582.13M | 417.49M | 303.07M | 218.10M | 141.58M | 81.00M | 47.51M | 24.98M |
| Gross Profit Ratio | 79.46% | 75.60% | 71.30% | 69.73% | 70.40% | 69.90% | 67.82% | 63.76% | 65.95% | 65.33% |
| Research & Development | 352.05M | 255.40M | 207.55M | 160.26M | 115.29M | 91.07M | 62.62M | 36.40M | 15.29M | 14.82M |
| General & Administrative | 198.55M | 166.47M | 141.08M | 103.49M | 81.68M | 64.37M | 47.90M | 32.87M | 16.44M | 11.56M |
| Selling & Marketing | 679.80M | 512.34M | 396.51M | 291.67M | 220.74M | 166.99M | 114.05M | 77.88M | 37.62M | 22.75M |
| SG&A | 878.36M | 678.81M | 537.59M | 395.16M | 302.42M | 231.36M | 161.95M | 110.74M | 54.06M | 34.31M |
| Other Expenses | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Operating Expenses | 1.23B | 934.21M | 745.14M | 555.42M | 417.71M | 322.43M | 224.57M | 147.15M | 69.35M | 49.12M |
| Cost & Expenses | 1.51B | 1.19B | 979.42M | 736.67M | 545.14M | 416.33M | 291.75M | 193.19M | 93.88M | 62.38M |
| Interest Income | 8.64M | 12.75M | 20.56M | 15.09M | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Interest Expense | 58.72M | 43.32M | 26.71M | 19.88M | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Depreciation & Amortization | 37.61M | 42.25M | 38.60M | 36.52M | 31.93M | 27.51M | 19.74M | 11.46M | 5.22M | 2.51M |
| EBITDA | -120.44M | -155.90M | -163.00M | -86.79M | -80.23M | -75.30M | -63.97M | -56.22M | -17.13M | -21.74M |
| EBITDA Ratio | -9.00% | -12.32% | -12.62% | -14.50% | -18.64% | -24.13% | -30.64% | -44.25% | -23.77% | -56.86% |
| Operating Income | -158.05M | -155.90M | -163.00M | -137.93M | -114.64M | -104.33M | -82.99M | -66.15M | -21.83M | -24.15M |
| Operating Income Ratio | -11.81% | -15.14% | -19.97% | -23.04% | -26.63% | -33.44% | -39.75% | -52.06% | -30.30% | -63.17% |
| Total Other Income/Expenses | -58.72M | -56.52M | -5.30M | -5.26M | 2.49M | 1.52M | -729.00K | -1.53M | -517.00K | -96.00K |
| Income Before Tax | -216.77M | -212.42M | -168.30M | -143.19M | -112.16M | -102.81M | -83.71M | -67.68M | -22.35M | -24.24M |
| Income Before Tax Ratio | -16.19% | -20.63% | -20.61% | -23.92% | -26.05% | -32.95% | -40.10% | -53.27% | -31.02% | -63.42% |
| Income Tax Expense | 6.88M | 5.76M | 1.35M | -12.11M | -1.52M | 993.00K | 338.00K | -263.00K | 221.00K | 121.00K |
| Net Income | -223.64M | -218.18M | -169.65M | -131.08M | -110.64M | -103.80M | -84.05M | -67.42M | -22.57M | -24.37M |
| Net Income Ratio | -16.71% | -21.19% | -20.78% | -21.89% | -25.70% | -33.27% | -40.26% | -53.06% | -31.33% | -63.74% |
| EPS | -1.94 | -1.89 | -1.53 | -1.24 | -1.11 | -1.11 | -0.99 | -1.26 | -0.40 | -0.43 |
| EPS Diluted | -1.94 | -1.89 | -1.53 | -1.24 | -1.11 | -1.11 | -0.99 | -1.26 | -0.40 | -0.43 |
| Weighted Avg Shares Out | 115.24M | 115.24M | 110.61M | 105.57M | 99.92M | 93.16M | 84.93M | 53.57M | 56.03M | 57.20M |
| Weighted Avg Shares Out (Dil) | 115.24M | 115.24M | 110.61M | 105.57M | 99.92M | 93.16M | 84.93M | 53.57M | 56.03M | 57.20M |
Stock Market Today: Dow Jones, S&P 500 Rise; Zendesk Stock Jumps On Acquisition Deal
As Markets Rebound, This 1 Stock Could Start a Buyout Binge
Zendesk Confirms Takeover Deal At 34% Premium; Share Prices Soar Premarket
Zendesk drama concludes with $10.2 billion private equity acquisition
Zendesk to be acquired by investor group for $10.2 billion
Zendesk stock soars after $10 billion buyout deal confirmed at a 34% premium
Zendesk to Be Acquired by Investor Group Led by Hellman & Friedman and Permira for $10.2 Billion
Here's Why Zendesk Shares Are Trading Higher Today
Zendesk Stock Soars on Report of Fresh Buyout Deal
Zendesk nears buyout deal with group of private equity firms - sources
Source: https://incomestatements.info
Category: Stock Reports
How did Zendesk’s Q2 2022 revenue compare to the previous year?
Sacra estimates Zendesk hit $1.63B in annual recurring revenue in Q2 2022, growing 28% year-over-year. The company has maintained impressive growth at scale, accelerating from 24% growth at $1B ARR to nearly 30% at $1.6B ARR.
What was Zendesk’s operating income in Q4 2020?
Fourth quarter revenue increased 23% year over year to $283.5 million. GAAP operating income of $18.5 million.
What were Zendesk’s revenue and net income in 2022?
According to Zendesk’s latest financial reports the company’s current revenue (TTM ) is $1.58 Billion USD. In 2021 the company made a revenue of $1.33 Billion USD an increase over the revenue in the year 2020 that were of $1.02 Billion USD.