See more : Reliance Industries Limited (RLI.F) Income Statement Analysis – Financial Results
Complete financial analysis of LivePerson, Inc. (LPSN) income statement, including revenue, profit margins, EPS and key performance metrics. Get detailed insights into the financial performance of LivePerson, Inc., a leading company in the Software – Application industry within the Technology sector.
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LivePerson, Inc. (LPSN)
About LivePerson, Inc.
LivePerson, Inc., together with its subsidiaries, provides conversational commerce software and Gainshare solutions. It operates in two segments, Business and Consumer. The Business segment enables brands to leverage LiveEngage's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge through mobile and online messaging. The company offers the Conversational Cloud, an enterprise-class and cloud-based platform, which enables businesses and consumers to connect through conversational interfaces, such as in-app and mobile messaging. It also provides professional services and value-added business consulting services. The company sells its products through direct and indirect sales channels to Fortune 500 companies, Internet businesses, online merchants, small businesses, automotive dealers, universities, libraries, government agencies, and not-for-profit organizations. It operates in the United States, Canada, Latin America, South America, Europe, and the Asia-Pacific region. The company has strategic partnerships with TTEC that focuses on customer experience; and DMI to redefine customer experience with digital engagement, messaging, and artificial intelligence driven automation. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
| Metric | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 401.98M | 514.80M | 469.62M | 366.62M | 291.61M | 249.84M | 218.88M | 222.78M | 239.01M | 209.93M | 177.81M | 157.41M | 133.09M | 109.86M | 87.49M | 74.66M | 52.23M | 33.52M | 22.28M | 17.39M | 12.02M | 8.23M | 7.81M | 6.28M | 600.00K | 379.00K |
| Cost of Revenue | 142.82M | 184.70M | 156.88M | 106.27M | 78.88M | 62.48M | 58.21M | 63.16M | 70.31M | 52.70M | 42.56M | 35.58M | 33.20M | 29.64M | 21.08M | 20.31M | 13.53M | 7.62M | 4.30M | 2.89M | 2.03M | 1.60M | 6.74M | 5.64M | 800.00K | 70.00K |
| Gross Profit | 259.16M | 330.10M | 312.74M | 260.35M | 212.73M | 187.36M | 160.67M | 159.62M | 168.70M | 157.23M | 135.25M | 121.83M | 99.89M | 80.22M | 66.41M | 54.35M | 38.69M | 25.90M | 17.98M | 14.50M | 10.00M | 6.63M | 1.07M | 642.00K | -200.00K | 309.00K |
| Gross Profit Ratio | 64.47% | 64.12% | 66.59% | 71.01% | 72.95% | 74.99% | 73.41% | 71.65% | 70.58% | 74.90% | 76.07% | 77.40% | 75.06% | 73.02% | 75.91% | 72.80% | 74.09% | 77.26% | 80.71% | 83.39% | 83.13% | 80.52% | 13.66% | 10.22% | -33.33% | 81.53% |
| Research & Development | 124.79M | 193.69M | 158.39M | 108.41M | 82.15M | 55.71M | 40.03M | 40.20M | 38.97M | 37.33M | 36.40M | 30.05M | 20.22M | 15.71M | 12.11M | 12.90M | 9.03M | 5.06M | 2.70M | 2.00M | 1.64M | 1.28M | 3.51M | 8.21M | 1.60M | 93.00K |
| General & Administrative | 91.17M | 314.31M | 76.76M | 168.97M | 139.11M | 101.58M | 43.12M | 43.05M | 37.17M | 40.19M | 39.97M | 31.61M | 21.04M | 17.08M | 13.42M | 13.04M | 9.21M | 6.54M | 4.46M | 4.46M | 0.00 | 2.81M | 5.69M | 0.00 | 0.00 | 0.00 |
| Selling & Marketing | 122.57M | 214.03M | 165.42M | 149.77M | 156.81M | 103.34M | 90.91M | 89.53M | 94.73M | 83.25M | 62.49M | 49.61M | 38.88M | 32.84M | 27.36M | 26.12M | 16.12M | 11.86M | 6.98M | 5.18M | 0.00 | 2.18M | 5.09M | 0.00 | 0.00 | 0.00 |
| SG&A | 213.74M | 528.34M | 242.18M | 318.74M | 295.93M | 204.92M | 134.03M | 132.58M | 131.90M | 123.45M | 102.46M | 81.22M | 59.93M | 49.91M | 40.77M | 39.17M | 25.33M | 18.41M | 11.43M | 9.64M | 7.17M | 5.35M | 11.46M | 34.77M | 8.40M | 33.00K |
| Other Expenses | 32.00M | -190.01M | 2.05M | -106.78M | -80.35M | -471.00K | 136.00K | -530.00K | -202.00K | -322.00K | 337.00K | 376.00K | 109.00K | 259.00K | 745.00K | 24.91M | 1.12M | 1.38M | 931.00K | 792.00K | 0.00 | 1.91M | 14.67M | 0.00 | 0.00 | 0.00 |
| Operating Expenses | 370.54M | 532.02M | 402.61M | 320.38M | 297.72M | 206.59M | 175.90M | 176.66M | 175.75M | 162.40M | 139.72M | 111.49M | 80.26M | 65.88M | 53.63M | 76.97M | 35.48M | 24.85M | 15.06M | 12.43M | 9.82M | 6.99M | 16.22M | 45.85M | 10.10M | 329.00K |
| Cost & Expenses | 513.36M | 716.72M | 559.49M | 426.65M | 376.60M | 269.07M | 234.11M | 239.82M | 246.06M | 215.10M | 182.28M | 147.07M | 113.45M | 95.52M | 74.70M | 97.28M | 49.01M | 32.47M | 19.36M | 15.32M | 11.85M | 8.60M | 22.96M | 51.48M | 10.90M | 399.00K |
| Interest Income | 9.55M | 5.15M | 127.00K | 295.00K | 0.00 | 22.00K | 26.00K | 0.00 | 0.00 | 0.00 | 0.00 | 71.00K | 63.00K | 99.00K | 94.00K | 329.00K | 896.00K | 715.00K | 300.00K | 77.00K | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Interest Expense | 4.88M | 352.00K | 37.41M | 14.33M | 7.41M | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 548.00K | 106.00K | 80.00K | 376.00K | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Depreciation & Amortization | 54.75M | 54.40M | 36.75M | 26.38M | 19.30M | 17.00M | 17.04M | 18.68M | 4.87M | 1.62M | 871.00K | 218.00K | 109.00K | 259.00K | 745.00K | 4.73M | 2.57M | 1.94M | 1.10M | 1.01M | 1.34M | 723.00K | 5.15M | 2.87M | 100.00K | 0.00 |
| EBITDA | -31.68M | -147.52M | -53.12M | -64.12M | -63.93M | -7.17M | -650.00K | -1.26M | 13.11M | 8.99M | 6.26M | 18.25M | 19.64M | 14.34M | 18.20M | -17.57M | 5.79M | 2.99M | 4.02M | 2.07M | 1.51M | -1.55M | -10.01M | -42.34M | -10.20M | -20.00K |
| EBITDA Ratio | -7.88% | -24.78% | -11.40% | -10.51% | -27.83% | -5.24% | -4.93% | -4.84% | 0.51% | -1.69% | -2.03% | 6.71% | 15.20% | 13.29% | 15.45% | 7.51% | 11.08% | 8.91% | 18.04% | 17.72% | 21.14% | 18.78% | 11.54% | -675.27% | -1,700.00% | -5.28% |
| Operating Income | -111.38M | -201.92M | -89.87M | -60.03M | -84.99M | -23.70M | -17.83M | -19.41M | -10.43M | -5.17M | -4.47M | 10.34M | 19.64M | 14.34M | 12.79M | -22.63M | 3.21M | 1.05M | 2.92M | 2.07M | -849.00K | -1.55M | -27.90M | -45.21M | -10.30M | -20.00K |
| Operating Income Ratio | -27.71% | -39.22% | -19.14% | -16.37% | -29.14% | -9.49% | -8.14% | -8.71% | -4.36% | -2.46% | -2.52% | 6.57% | 14.75% | 13.05% | 14.61% | -30.31% | 6.15% | 3.13% | 13.09% | 11.92% | -7.06% | -18.81% | -357.39% | -719.94% | -1,716.67% | -5.28% |
| Total Other Income/Expenses | 15.10M | -22.10M | -37.51M | -45.10M | -8.24M | -471.00K | 136.00K | -530.00K | -202.00K | -322.00K | 337.00K | 376.00K | -485.00K | -7.00K | 14.00K | -47.00K | 896.00K | 715.00K | 300.00K | 77.00K | 33.00K | 1.55M | 637.00K | 65.00K | 0.00 | 20.00K |
| Income Before Tax | -96.27M | -224.02M | -127.38M | -105.13M | -93.23M | -24.17M | -17.69M | -19.94M | -10.63M | -5.49M | -4.14M | 10.72M | 19.15M | 14.33M | 12.80M | -22.67M | 4.11M | 1.76M | 3.22M | 2.15M | -816.00K | -2.74M | -38.81M | -45.14M | 0.00 | 0.00 |
| Income Before Tax Ratio | -23.95% | -43.52% | -27.12% | -28.67% | -31.97% | -9.68% | -8.08% | -8.95% | -4.45% | -2.61% | -2.33% | 6.81% | 14.39% | 13.05% | 14.63% | -30.37% | 7.87% | 5.26% | 14.44% | 12.36% | -6.79% | -33.22% | -497.17% | -718.90% | 0.00% | 0.00% |
| Income Tax Expense | 4.16M | 1.73M | -2.40M | 2.47M | 2.85M | 858.00K | 501.00K | 5.93M | 13.46M | 1.86M | -638.00K | 4.36M | 7.11M | 5.07M | 5.04M | 1.17M | -1.71M | -438.00K | 675.00K | 58.00K | 991.00K | 6.41M | 12.10M | -1.87M | -500.00K | 20.00K |
| Net Income | -100.44M | -225.75M | -124.97M | -107.59M | -96.07M | -25.03M | -18.19M | -25.87M | -24.09M | -7.35M | -3.50M | 6.36M | 12.04M | 9.26M | 7.76M | -23.84M | 5.82M | 2.20M | 2.54M | 2.09M | -816.00K | -6.77M | -27.26M | -43.33M | -9.80M | -20.00K |
| Net Income Ratio | -24.98% | -43.85% | -26.61% | -29.35% | -32.95% | -10.02% | -8.31% | -11.61% | -10.08% | -3.50% | -1.97% | 4.04% | 9.05% | 8.43% | 8.87% | -31.93% | 11.15% | 6.57% | 11.41% | 12.03% | -6.79% | -82.23% | -349.23% | -690.14% | -1,633.33% | -5.28% |
| EPS | -1.28 | -3.03 | -1.80 | -1.63 | -1.53 | -0.42 | -0.32 | -0.46 | -0.43 | -0.13 | -0.06 | 0.11 | 0.23 | 0.18 | 0.16 | -0.50 | 0.13 | 0.06 | 0.07 | 0.06 | -0.02 | -0.20 | -0.80 | -1.77 | -1.38 | 0.00 |
| EPS Diluted | -1.28 | -3.03 | -1.80 | -1.63 | -1.53 | -0.42 | -0.32 | -0.46 | -0.43 | -0.13 | -0.06 | 0.11 | 0.22 | 0.18 | 0.16 | -0.50 | 0.12 | 0.05 | 0.06 | 0.05 | -0.02 | -0.20 | -0.80 | -1.77 | -1.38 | 0.00 |
| Weighted Avg Shares Out | 78.59M | 74.51M | 69.61M | 65.89M | 62.59M | 59.20M | 56.36M | 56.06M | 56.26M | 54.48M | 54.73M | 55.29M | 52.88M | 50.72M | 47.96M | 47.43M | 43.70M | 39.68M | 37.56M | 37.26M | 34.85M | 34.03M | 33.99M | 24.54M | 7.09M | 7.09M |
| Weighted Avg Shares Out (Dil) | 78.59M | 74.51M | 69.61M | 65.89M | 62.59M | 59.20M | 56.36M | 56.06M | 56.45M | 54.48M | 54.73M | 57.13M | 55.01M | 52.91M | 49.01M | 47.43M | 46.81M | 43.35M | 39.89M | 39.68M | 34.85M | 34.03M | 33.99M | 24.54M | 7.09M | 7.09M |
LIVEPERSON ALERT: Bragar Eagel & Squire, P.C. is Investigating LivePerson, Inc. on Behalf of Long-Term Stockholders and Encourages Investors to Contact the Firm
NEW YORK, June 12, 2024 (GLOBE NEWSWIRE) -- Bragar Eagel & Squire, P.C., a nationally recognized shareholder rights law firm, is investigating potential claims against LivePerson, Inc. (NASDAQ: LPSN) on behalf of long-term stockholders following a class action complaint that...
LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report
Achieved highest possible score across seven criteria in report for customer experience leaders NEW YORK , June 12, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester...
LivePerson recognized in the 2024 Gartner® Market Guide for Conversational AI Solutions Report
Leader in digital customer conversations named a Representative Vendor NEW YORK, June 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been recognized as a Representative Vendor in the Gartner Market Guide for Conversational...
LivePerson wins Best Customer Service Solution at the 2024 SIIA CODiE Awards
Leading digital conversations company awarded top honors for customer engagement from the principal trade association for software NEW YORK , May 30, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, won Best Customer Service Solution at the 2024...
LivePerson appoints Sandy Hogan as CRO to accelerate growth, go-to-market strategy, and customer success
Established revenue leader with proven track record of success joins leading digital conversations company NEW YORK , May 28, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the appointment of Sandy Hogan as...
LivePerson announces new AI capabilities, partnerships, and integrations empowering enterprises to provide connected customer conversations
Cutting-edge Conversation Orchestration and Voice-to-Digital transformation solutions will debut with demos and keynotes at May 23 virtual Spark event Delta Air Lines, Spotify, GoDaddy, Avaya, Eventus, Quantum Metric, and more will present in-person breakout sessions highlighting innovation in enterprise conversations NEW YORK, May...
LivePerson Strengthens Capital Structure
Enters into agreement to exchange $146 million of its outstanding 2026 Convertible Senior Notes for $100 million of 2029 Convertible Senior Secured Notes Receives commitment for $100 million of new capital in the form of 2029 Convertible Senior Secured Notes...
Avaya and LivePerson Announce New Partnership to Deliver Best-in-Class CX
CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and accelerated, derisked path to new innovation for customers with on premises, hybrid, or cloud contact centers MORRISTOWN, N.J. and NEW YORK , May...
LivePerson Reports Inducement Grants Under NASDAQ Listing Rule 5635(c)(4)
NEW YORK , May 10, 2024 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN) is providing confirmatory notice, in compliance with the requirements of Nasdaq Listing Rule 5635(c)(4), of recent grants of equity-based incentive awards that LivePerson made under the LivePerson Inc....
LivePerson, Inc. (LPSN) Q1 2024 Earnings Call Transcript
LivePerson, Inc. (NASDAQ:LPSN ) Q1 2024 Earnings Conference Call May 8, 2024 5:00 PM ET Company Participants Jon Perachio - Senior Director, Investor Relations John Sabino - Chief Executive Officer John Collins - Chief Financial Officer & Chief operating Officer...
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